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LUXXE — SERVICE POLICIES
Last Updated: November 2, 2026
A clear overview of LUXXE booking standards, client responsibilities, service boundaries, safety expectations, and payment policies.
This Service Policy summarizes LUXXE’s general client-facing standards. Specific bookings may also be governed by the Client Services Agreement, Booking, Cancellation & Refund Policy, House Rules & Safety Requirements, Privacy & Recording Notice, Event terms, Membership terms, or other booking-specific written agreements.
Where a specific written agreement applies to a particular booking or transaction, that agreement controls the subject it specifically addresses.
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Table of Contents
1. Prelaunch & Booking Availability
LUXXE is currently in prelaunch. During this stage: paid service bookings are not yet being accepted; booking deposits and service payments are not being collected; Private Waitlist participation is not a reservation or confirmed booking; joining the Waitlist does not guarantee a particular Employee, service date, price, Membership, or future availability. Eligible participants may receive launch information and opportunities to request controlled-launch availability once commercial booking opens.
2. Booking & Scheduling
Once paid booking opens, all requests will remain subject to availability, safety review, service-area requirements, Employee qualification and consent, and other applicable booking requirements. Clients may request a preferred LUXXE Employee at no additional charge, but preference requests remain subject to availability and do not guarantee assignment. Confirmed Employee of Choice is a separate booking option where available, unless an applicable Membership benefit, credit, or waiver applies. Scheduling priority may vary based on Membership level and other authorized program benefits. LUXXE does not guarantee a particular Employee, date, time, or opening unless expressly confirmed in writing.
3. Rescheduling Policy
For standard bookings, a client who requests a qualifying reschedule more than 72 hours before the scheduled service may ordinarily receive one complimentary reschedule. The replacement booking will ordinarily need to occur within the applicable rescheduling period communicated by LUXXE, currently expected to be within 60 days. Requests made closer to the scheduled service may result in forfeiture of amounts paid or other consequences under the applicable booking terms. Events, Rush Bookings, Specialty Services, travel-intensive bookings, and custom arrangements may have different written rescheduling requirements.
4. Cancellation Policy
Unless LUXXE approves different written terms, the current standard framework is: More than 72 hours before service: the reservation deposit remains non-refundable, but one qualifying complimentary reschedule may ordinarily be available. 24–72 hours before service: the reservation deposit is ordinarily forfeited, and no refund is ordinarily due. Within 24 hours: the full booking amount is ordinarily non-refundable. Rush Bookings confirmed within 72 hours: ordinarily require full payment at confirmation and are ordinarily non-refundable after client-initiated cancellation. LUXXE may consider discretionary accommodations or credits in appropriate circumstances, but such accommodations are not guaranteed. Events, Specialty Services, high-value arrangements, travel-intensive bookings, and other custom services may use different written cancellation terms.
5. Refunds & Credits
Refund eligibility depends on the circumstances and the written terms applicable to the confirmed booking. Standard reservation deposits are generally non-refundable once a booking is confirmed. Late cancellations, no-shows, unsafe conditions, client misconduct, failure to provide authorized access, or other client-controlled circumstances may result in partial or full forfeiture under the applicable booking terms. If LUXXE cancels a confirmed booking for reasons not caused by client misconduct, breach, unsafe conditions, or another client-controlled circumstance, LUXXE may provide an applicable refund, booking credit, rescheduling arrangement, or other reasonable resolution. Courtesy credits or accommodations may be offered at LUXXE’s discretion but are not guaranteed.
6. Arrival & Access Requirements
Clients are responsible for providing accurate service-location information and safe, authorized access to the areas included in the confirmed service. Before service, clients should: ensure requested work areas are reasonably accessible; clear significant walkway obstructions where necessary; secure pets or animals that could interfere with service or safety; disclose known hazards, access restrictions, or relevant safety conditions; provide accurate entry or property-access instructions. LUXXE may delay, modify, suspend, or terminate service if safe or authorized access cannot be provided.
7. Professional Standards
LUXXE services are professional and non-sexual regardless of presentation level. Clients and approved attendees may not engage in: sexual requests or advances; unauthorized physical contact; harassment, intimidation, or threats; coercion or pressure directed at a LUXXE Employee; illegal activity; interference with safety procedures; or conduct outside the confirmed service scope. LUXXE Employees may decline a request or pause or terminate service when continued performance creates a material safety, legal, operational, boundary, or policy concern.
8. Presentation & Attire
LUXXE may offer approved presentation options including themed attire, Lingerie, Topless, Artistic Nude, and other Company-approved presentation styles depending on the selected service. Presentation level is subject to Employee qualification, Employee consent, availability, booking requirements, safety standards, and Company policy. No presentation level changes the professional and non-sexual nature of the service or authorizes sexual contact or activity outside the confirmed scope. Custom themes, costumes, or presentation requests may require additional review, preparation, availability, or pricing.
9. Service Scope
LUXXE provides professional Fantasy Cleaning, Premium Add-Ons, Events & Experiences, Specialty Services, and other Company-approved offerings. The following cleaning-level descriptions apply to approved professional cleaning appointments. Events, Specialty Services, and other custom arrangements may be subject to separately established service scopes and written terms. Cleaning Levels LUXXE's professional cleaning framework consists of three levels: Signature Shine, Premium Polish, and Deep deLUXXE. These levels determine the intended depth, detail, and intensity of cleaning work and are separate from the selected presentation tier, Employee configuration, appointment duration, and optional personalization features. Signature Shine — Standard Professional Cleaning Signature Shine is the foundational cleaning service included with qualifying LUXXE Fantasy Cleaning appointments. Eligible tasks may include: Dusting and wiping appropriate accessible household surfaces and furnishings. Routine kitchen cleaning, including countertops, sinks, faucets, stovetops, and suitable appliance exteriors. Routine bathroom cleaning, including sinks, mirrors, toilets, fixtures, and lightly soiled bathtub or shower surfaces. Vacuuming accessible carpets and rugs, sweeping suitable floors, and mopping compatible hard-surface flooring. Light tidying, basic household organization, ordinary wastebasket emptying, and general finishing details. Signature Shine is intended for routine maintenance cleaning. Intensive buildup removal, extensive detailing, appliance interiors, restoration, and specialty cleaning are not automatically included. Premium Polish — Enhanced Detail Cleaning Premium Polish is an optional cleaning enhancement that provides greater attention to selected surfaces and approved cleaning priorities beyond Signature Shine. Eligible tasks may include: Detailed dusting of appropriate furnishings and decorative surfaces. Enhanced cleaning of accessible baseboards, trim, doors, doorframes, corners, and edges. Additional attention to cabinet fronts, appliance exteriors, backsplashes, sinks, and fixtures. Removal of moderate non-hazardous grease, soap residue, mineral deposits, and ordinary buildup from compatible surfaces. Enhanced cleaning of suitable bathroom tile and grout, interior windowsills, and approved finishing details. Premium Polish concentrates additional cleaning effort within selected areas. It does not automatically include severe buildup removal, intensive interior appliance cleaning, additional rooms, or whole-property completion. Deep deLUXXE — Intensive Professional Cleaning Deep deLUXXE is the highest-intensity cleaning enhancement and is intended for specifically approved cleaning priorities requiring substantially greater labor, preparation, attention, or resources. Eligible tasks may include: Intensive cleaning of approved kitchen and bathroom surfaces. More extensive removal of non-hazardous grease, soap scum, mineral residue, and accumulated buildup from compatible surfaces. Detailed cleaning of suitable tile, grout, fixtures, accessible trim, baseboards, and difficult-to-maintain areas. Interior oven cleaning, refrigerator cleaning, or emptied cabinet interiors when individually requested, assessed, and expressly approved. Other specifically authorized non-hazardous intensive cleaning tasks within LUXXE's operational capabilities. Deep deLUXXE requires assessment of the requested tasks, property conditions, anticipated labor, equipment, surface compatibility, Employee qualifications, and safety requirements. Interior appliances and cabinet interiors are not automatically included. A Deep deLUXXE appointment may concentrate on one or two intensive priority areas rather than an entire residence or property. Booking Scope, Priorities & Completion The cleaning tasks described above are eligible service activities, not guarantees that every listed task will be performed during every appointment. The specific services authorized for an appointment shall be established through LUXXE's approved Booking Scope & Confirmation, as applicable, identifying the selected cleaning level, approved tasks, priority areas, service duration, staffing, Employee-hours, pricing, and material limitations. Actual completion depends on the approved scope, available service time, property condition, accessibility, supplies, Employee qualifications, and safety requirements. Purchasing Premium Polish or Deep deLUXXE does not guarantee completion of additional rooms or an entire property within a fixed appointment duration. Requests to materially change approved tasks, cleaning levels, appointment duration, staffing, or applicable charges require Company authorization and acceptance of any revised material terms before the modified work is performed. Exclusions & Special Approval Ordinary cleaning services do not include: Biohazard remediation, blood cleanup, sharps, significant bodily-waste contamination, or potentially infectious materials beyond ordinary sanitary bathroom cleaning. Suspected mold remediation, pest infestation treatment, asbestos removal, or hazardous chemical cleanup. Heavy furniture or appliance moving. Elevated cleaning requiring ladders, unsafe reaching, or specialized access equipment. Exterior window cleaning, pressure washing, roofing, or exterior structural cleaning. Substantial post-construction or renovation cleanup. Professional carpet extraction, upholstery shampooing, specialized floor treatment, restoration, or refinishing. Extensive decluttering, large-volume rubbish removal, or substantial organization of personal property. Laundry, dishwashing, or other household assistance unless expressly offered and approved as part of the applicable service. Such activities are excluded from ordinary cleaning appointments and may only be considered under an appropriate, separately established service offering with the necessary qualifications, equipment, procedures, and approvals. LUXXE may modify, decline, or discontinue any requested cleaning activity that cannot reasonably be performed safely, lawfully, or to Company standards. Safety & Presentation Requirements All cleaning activities remain subject to LUXXE's professional standards, Employee safety requirements, and applicable law. A selected presentation tier does not alter the approved cleaning scope or eliminate the need for protective equipment, appropriate clothing, safe chemical handling, or other job-specific safety measures. Employees may modify their working presentation or decline an unsafe or incompatible task where required by Company policy, Employee safety, or applicable law. All services remain professional and strictly non-sexual, regardless of the selected cleaning level or presentation tier.
10. Safety & Conduct
LUXXE uses risk-based safety procedures designed to support both clients and Employees. Depending on the booking, these measures may include: client and booking verification; appointment check-ins; communication and escalation procedures; security or on-call safety support; Company-approved recording or monitoring systems where applicable; incident-response procedures. LUXXE Employees may suspend or terminate service if unsafe conditions, threats, harassment, prohibited conduct, serious boundary violations, or unlawful activity occur. Refund or credit eligibility following a safety-related termination will depend on the applicable booking terms and circumstances. Adult-Only Appointment Location Policy LUXXE™ Fantasy Cleaning, LLC maintains a strict, non-negotiable adults-only service policy. All Clients, guests, attendees, and other individuals present at Company service appointments, Events, or experiences must be at least eighteen (18) years of age. No individual under the age of eighteen (18) may be present anywhere at the service location during a LUXXE appointment, Event, or experience.** This restriction applies to all Company-approved services and presentation tiers, including Lingerie, Topless, Artistic Nude, Premium Add-Ons, Specialty Services, Events & Experiences, and other authorized client-facing offerings. The prohibition extends throughout the premises under the Client's or Host's control, including separate rooms, bedrooms, floors, designated service areas, and other spaces. Minors may not remain elsewhere on the premises, even when accompanied by a parent or guardian, supervised by another adult, asleep, or otherwise separated from LUXXE Employees. No exceptions are permitted based on parental consent, legal guardianship, adult supervision, separate-room arrangements, prior disclosure, or Company authorization.** Clients and Hosts are responsible for ensuring that all minors have left the service premises before Company personnel arrive and remain absent throughout arrival, setup, service delivery, breakdown, and departure. If a minor is present or discovered during an appointment, LUXXE or the assigned Employee may refuse to begin, suspend, or terminate services. Any resulting cancellation, refund, credit, or payment adjustment shall be governed by the applicable Client Services Agreement, Booking, Cancellation & Refund Policy, other relevant written terms, and applicable law.
11. Privacy & Recording
LUXXE handles client information with discretion and uses reasonable safeguards consistent with Company policy and applicable law. Client information may be accessed, used, stored, or disclosed as reasonably necessary for service delivery, payment processing, safety, fraud prevention, legal compliance, business operations, and other authorized purposes described in LUXXE’s Privacy Policy. Clients and attendees may not photograph, audio record, video record, livestream, or otherwise capture LUXXE Employees without the required prior authorization. This restriction does not prohibit LUXXE-operated safety recording, monitoring, or digital-evidence systems used in accordance with applicable agreements, disclosures, Company policy, and law. Promotional, creative, or personal media involving clients or participating Employees is governed separately and may require specific consent.
12. Payments
During prelaunch, LUXXE is not accepting service-booking deposits or service payments. Once paid booking opens, payments must be made through LUXXE-approved payment channels and according to the terms presented before booking confirmation. Standard bookings may require a reservation deposit and final payment before service. Events, Rush Bookings, Specialty Services, high-value bookings, and custom arrangements may have different written payment requirements. Tipping is optional unless a specific written arrangement provides otherwise and is never required as a condition of ordinary service. Payment disputes or chargebacks may be reviewed by LUXXE and handled according to applicable payment-provider rules, booking agreements, and law.
13. Client Responsibilities & Acknowledgment
By completing a confirmed LUXXE booking, clients acknowledge and agree to comply with the applicable booking agreements, policies, safety standards, professional boundaries, and service requirements presented during the booking process. Clients are responsible for providing materially accurate information and maintaining a lawful, reasonably safe, respectful environment for LUXXE personnel. Specific bookings may require affirmative electronic acceptance or signature of additional agreements before service. During prelaunch, joining the Private Waitlist or submitting an inquiry does not constitute acceptance of a future service booking or create a payment obligation.
14. Policy Updates
LUXXE may revise this Service Policy periodically to reflect changes in operations, services, safety procedures, or applicable requirements. The “Last Updated” date will identify the current published version. Changes to this page do not retroactively replace material transaction-specific terms already agreed to for a confirmed booking unless the applicable agreement or law provides otherwise.
15. Contact Information
Questions about this Service Policy? Contact the LUXXE team through our Contact page. Email: contact@luxxefx.com
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